Built from Top to Bottom by Doctors, Medical Students and Academics

• Payments with MediBrain cannot be simpler! When creating your parent account on our
system, you will be requested to input your bank details into our secure system.
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• Our payment system is powered by Stripe, an internationally recognised safe and secure payment system.
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• Payments happen in arrears, every Monday, you will receive an invoice for your previous
week's worth of lessons. Please review this invoice as automatic payment will be taken
from your account 24hours after the invoice has been issued.
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• For more information, please check the payments section of your client contract which
will have been emailed to you.
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• Here is a link to a video explaining how to set up payments.

• Yes you will! You will receive an invoice every Monday for the previous week's tutoring
sessions. Automatic payment is then taken from your account 24 hours after this
payment has been issued.
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• Once successful payment has been made, you will automatically be emailed a receipt.
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• Alternatively, you can view all of your invoices and receipts by logging onto your parent
account.

• This is really simple! Simply log onto your parent account via our website and add your
card details to the 'Payment Details' section of the homepage.
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• This will have been explained during your onboarding process.
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• For a quick refresher, here is a video explaining how to do it!

• All students are entitled to have a free trial lesson to have an introduction of the tutor and an introduction on the way of teaching and get to know you as a tutee more.
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• We'll take care of scheduling your lesson with your new tutor on our end. When the time
comes for your session, a convenient link will arrive in your email, along with a user- friendly button to join the online session. It couldn't be simpler!
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• Typically, you'll receive this link approximately 1-2 hour before your session. A friendly tip: check your spam folder if you don't see it in your inbox!
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• For a smooth experience, we recommend using Google Chrome instead of Safari when
joining our state-of-the-art online whiteboard. It works much more seamlessly on Google
Chrome.

• That is completely fine! Simply let us know so we can reschedule your free trial session!

• After the trial request, we will put you in a WhatsApp group chat with the parent, student, tutor and one of our admin members to watch over and make sure everything is running smoothly.
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• This is the best way to contact us and your tutor!
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• Please keep all communications strictly via this groupchat for safeguarding purposes

• During your initial consultation with us, we will find out what is most important to you
when it comes to having a tutor!
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• We will then recommend you some of the tutors we think will be best suited to your
learning style, which you can then have a free trial lesson with!
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• Alternatively, if you come across a tutor on our website that you like, we can also assign
you to them directly!

• Our tutors are EXCELLENT. We have a rigorous 5 step application pathway, meaning we
only work with the best of the best! All of our tutors have been rigorously vetted to make
sure that they can help you achieve your goals. Here are some of the important aspects
to know about:
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1. Achievement of Rigorous Exams: They have excelled in a series of demanding
examinations throughout their academic journey, showcasing their commitment to
excellence and ability to meet high standards.
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2. Selective Qualification: Our tutors have been carefully chosen from a competitive
pool of candidates, ensuring that they possess the exceptional qualities necessary to
excel as educators
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3. Valuable Experience: With a wealth of practical experience, our tutors bring real-
world insights and wisdom to their teaching, enhancing the educational experience
for our students.

We work quickly! We often assign you a tutor within 24 hours of your initial free
consultation with you.

• This is completely fine! Sometimes, a student-tutor match does not always work out and we appreciate that may happen!
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• We are always happy to reassign you to a new tutor who may be able to better meet your needs.

• During your initial consultation, we will talk about how many hours of tutoring per week
you would like, and we make a personalised study schedule around that for you and your
tutor to follow if you wish!
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• The first trial lesson we will organise for you via our online system
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• It is then recommended that you set up a weekly recurring time for your lessons to take
place with your tutor, we find that this usually yields the best results!- You don't need to
do anything, the tutor will input it into the system on their end.
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• If you would like an extra one off lesson during the week to supplement extra learning for an upcoming exam, or for homework help for example, this can be organised with the
admin team and your tutor via your WhatsApp group chat.

• There is no set contract or obligation to do a set number of lessons! It really is pay as you go!
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• However, for best results we recommend weekly regular lessons with your tutor, this will allow us to best plan ahead and create a long term study plan to help you achieve the
best grades in your exams

• Lessons take place online on our state of the art online whiteboard - you will receive a link to join the lesson/whiteboard space 1 hour before the session starts.
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• If you would like to have a go on the whiteboard before your lesson, simply click
'MediBrain's Test Whiteboard' on vour profile!

• Each of our tutors operate their own specific cancellation policy and they should let you
know before your first session with them.
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• However, most tutors follow our 24 hour cancellation policy
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• If you must cancel a lesson, please let us and your tutor know via the WhatsApp
group chat 24 hours beforehand.
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• If you cancel with less than 24 hours or if you no show, you may still be charged for
your lesson.

• The best way to contact your tutor is via the WhatsApp group chat that you will have
been assigned during your onboarding process.
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• This groupchat will consist of the parent, the student, the tutor, the MediBrain Admin as
well as Emmanuel, our client liaison!
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• If you have any questions, there will be someone to help you out at any time!
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• Please keep all communications strictly via this groupchat only for safeguarding
purposes.

• We are sorry if you experience this, all of our tutors are highly trained tutoring
professionals who act with professionalism at all times. A tutor not replying to your
messages falls below our expected level of professionalism for our tutor team.
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• If you find that your tutor is not responding to your messages on the groupchat, please
let us know.

• The best way to contact your tutor is via the WhatsApp group chat that you will have
been assigned during your onboarding process.
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• This groupchat will consist of the parent, the student, the tutor, the MediBrain Admin as
well as Emmanuel, our client liaison!
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• If you have any questions, there will be someone to help you out at any time!
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• Please keep all communications strictly via this groupchat only for safeguarding
purposes.
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My tutor is not responding to my messages, what do I do?:
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• We are sorry if you experience this, all of our tutors are highly trained tutoring
professionals who act with professionalism at all times. A tutor not replying to your messages falls below our expected level of professionalism for our tutor team.
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• If you find that your tutor is not responding to your messages on the groupchat, please
let us know.
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• Who are my point of contacts
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• At MediBrain, we pride ourselves on always being there for our students! Therefore, we
have multiple points of contact if you need to contact anyone!
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1. The WhatsApp Groupchat: This is your first port of call if you need to contact someone someone regarding your tutoring!
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2. MediBrain Whatsapp Account: If you want to send a private message to the
MediBrain team, please send us a message via WhatsApp on +44 20 8050 9353
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3. Emmanuel- Student Liaison: If you have any questions which you think could be
solved by Emmanuel, please contact him directly on +44 20 8050 9353 via WhatsApp
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4. Kaysar - Director of MediBrain: If you have an urgent issue which requires the
attention of the leadership team, please contact Kaysar on +447754845670

• Yes! We are always striving to better our services, so if you have any feedback to give us, please do so!
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• You will be sent an automated email following 5 hours worth of lesson with your tutor, we would really appreciate if you leave us a review of your experience so far.
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• If you would like to leave us a review on trustpilot, here is the link! Let us know and we'll
organise £10 off your next bill if you leave us a review on trustpilot!

• Yes our home page on medibraintutors.com at the bottom are testimonials which you can read from.
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• We also have more testimonials from previous students! Please get in contact!